Ordering Information for Institutions and Government Agencies

Order Processing and Customer Accounts

You can conveniently place your orders directly through our online shop at any time. Please note that every new registration automatically generates a new customer account and a new customer number. To avoid duplicates and keep your internal supplier management organized, we highly recommend contacting our customer service in advance. We will gladly check if an active account already exists for your institute.

Payment Terms and Advance Payment

Our standard payment terms are 30 days net.

Please understand that in the following cases, we reserve the right to process orders exclusively against advance payment or to request a formal purchase order on official letterhead (including an order number):

• You are a new customer from a non-EU country.

• The specified delivery address cannot be clearly assigned to the stated institute, a specific faculty, or a department.

Invoicing within Germany (E-Invoicing / XRechnung)

For new registrations with a delivery and billing address in Germany, please enter your routing ID (Leitweg-ID) in the designated field on the registration form.

If your institute strictly prefers to receive electronic invoices (XRechnung), simply inform us via the comment field during the checkout process. Alternatively, you are welcome to send us your specific purchasing terms and conditions in advance via email.